Privacy Policy

Who we are

Ojara Botanicals ("Ojara," "we," "us," or "our") operates ojarabotanicals.com and related pages, quizzes, and emails (the "Site"). This Privacy Policy describes how we handle personal information collected through the Site, when you purchase from us, and when you contact us.

Information you give us

• Contact details, such as your name, email address, phone number, and shipping and billing address.
• Order details, such as the products you purchase and your order history. Payment card details are collected and processed directly by our payment processors. We do not store full card numbers.
• Dog Dosha Quiz information, such as your dog's name, your answers about your dog's coat, grooming preferences, and environment, and your resulting ritual type.
• Messages and inquiries you send through our contact form or by email, including wholesale or professional inquiries.
• Reviews, photos, and other content you choose to share with us.

Information collected automatically

When you visit the Site, we and our service providers may automatically collect device and usage information, such as your IP address, browser type, device type, pages viewed, referring website, and the date and time of your visit. We may also collect information from marketing links, such as campaign source tags.

We use cookies, pixels, and similar technologies to keep the Site and your cart working, remember your preferences, understand how the Site is used, and measure the performance of our marketing. You can control cookies through your browser settings. Blocking some cookies may affect how the Site works.

How we use your information

• To process, fulfill, and deliver your orders, and to send order confirmations and shipping updates.
• To deliver your Dog Dosha Quiz results and personalized product recommendations.
• To respond to your questions, requests, and wholesale inquiries.
• To send marketing emails and offers when you have opted in. You can unsubscribe at any time.
• To operate, maintain, secure, and improve the Site and our products, and to prevent fraud.
• To comply with legal obligations and enforce our Terms of Service.

How we share information

We do not sell your personal information. We share information only as needed to run our business, including with:

• Service providers who help us operate the Site and store, process payments, fulfill and ship orders, send emails and texts, host data, and analyze Site usage. These providers may use your information only to perform services for us.
• Shipping carriers, to deliver your order.
• Advertising and analytics partners, such as social media platforms, which may use cookies or pixels to help us measure and improve our marketing. You can opt out as described below.
• Legal and safety purposes, when required by law or to protect the rights, property, or safety of Ojara, our customers, or others.
• Business transfers, if Ojara is involved in a merger, acquisition, or sale of assets.

Your choices

• Email marketing: use the unsubscribe link in any marketing email, or contact us. We will still send order and account related messages.
• Text messages: if you opt in to texts, reply STOP to unsubscribe. Message and data rates may apply.
• Cookies and ads: adjust your browser settings to block or delete cookies. You can also use industry opt-out tools such as the Digital Advertising Alliance's choices page, and your device's advertising settings.
• Global Privacy Control: where required by law, we honor browser-based opt-out signals such as Global Privacy Control.

Your privacy rights

Depending on where you live, including California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, and other states with consumer privacy laws, you may have the right to request access to the personal information we hold about you, correct it, delete it, receive a copy of it, and opt out of targeted advertising or the sale or sharing of your personal information. We do not discriminate against you for exercising these rights.

To make a request, email [email protected] with the subject line "Privacy Request." We will verify your identity before responding and reply within the time required by law. You may use an authorized agent to submit a request on your behalf. If we deny your request, you may appeal by replying to our decision.

Data retention

We keep personal information only as long as needed for the purposes described in this policy, such as maintaining order records for tax and accounting purposes, or until you ask us to delete it, unless a longer period is required by law.

How we protect information

We use reasonable administrative, technical, and physical safeguards to protect your information. Payments are processed through secure, PCI-compliant payment processors. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children's privacy

The Site is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.

Where information is processed

Ojara is based in the United States, and information is processed and stored in the United States.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. If we make material changes, we will provide notice as required by law.

Contact us

Questions or requests about this Privacy Policy can be sent to [email protected].