Shipping and Returns

Where we ship

We currently ship to addresses within the United States, including Alaska, Hawaii, U.S. territories, and APO/FPO/DPO military addresses. We do not ship internationally at this time.

Order processing

Orders are processed and shipped within 1 to 3 business days (Monday through Friday, excluding U.S. holidays). Orders placed after 12:00 p.m. Mountain Time, or on weekends and holidays, begin processing the next business day.

During product launches, promotions, and the holiday season, processing may take a little longer. We will let you know by email if there is a meaningful delay with your order.

Shipping rates and delivery times

Shipping rates are calculated at checkout based on your order and delivery address. Any free shipping offers will be clearly shown on the site or at checkout.

Once your order ships, you will receive an email with tracking information. Most orders arrive within 3 to 7 business days after shipping. Delivery estimates are provided by the carrier and are not guaranteed.

Weather and temperature

Some of our balms and oils are made with natural butters and plant oils that can soften in high heat. This does not affect how the product works. Store products in a cool, dry place and let a softened balm rest at room temperature before use.

Address accuracy

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided at checkout. If you notice an error, email us right away at [email protected] and we will do our best to update it before your order ships.

Packages returned to us as undeliverable because of an address error can be reshipped once the correct address is confirmed. Additional shipping charges may apply.

Lost, delayed, or stolen packages

If your tracking shows no movement for 7 business days, or your package is marked delivered but you cannot find it, please contact us. We will work with the carrier to locate it.

Once a package is marked delivered to the address provided, we are not able to replace it if it is later lost or stolen. We recommend checking with neighbors and your local post office, and choosing a secure delivery location.

Damaged, defective, or incorrect items

If your order arrives damaged, leaking, defective, or incorrect, email [email protected] within 7 days of delivery. Please include your order number and a photo of the item and packaging.

Once we confirm the issue, we will send a replacement or issue a refund to your original payment method at no additional cost to you. You do not need to return a damaged item unless we ask you to.

Our return policy

Because our products are personal care items applied directly to your dog's skin and coat, we can only accept returns of unopened, unused items in their original packaging with any safety seals intact.

You may return eligible items within 30 days of the delivery date. For hygiene and safety reasons, opened or used products are final sale and cannot be returned, unless they arrived damaged, defective, or incorrect.

Items that cannot be returned

• Opened or used products.
• Items without their original packaging or with broken seals.
• Gift cards.
• Items marked final sale at the time of purchase.
• Items purchased from a salon, groomer, or other third-party retailer. Please contact the place of purchase for returns.

How to start a return

Email [email protected] with your order number and the item or items you would like to return. We will reply with return instructions. Returns sent without contacting us first may not be accepted.

Unless the return is because of our error, return shipping costs are your responsibility and original shipping charges are not refundable. We recommend using a trackable shipping method, since we cannot issue a refund for a return we do not receive.

Refunds

Once we receive and inspect your return, we will email you to confirm whether it is approved. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card issuer may take additional time to post the credit.

Exchanges

We do not offer direct exchanges. If you would like a different product, please return the unopened item for a refund and place a new order.

Kits and bundles

Ritual Kits are sold as a set. A kit may be returned only if every item in the kit is unopened and unused. If one item in a kit arrives damaged or defective, we will replace that item.

Questions

Email [email protected] and our team will reply within 1 to 2 business days.